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Locked

‎01-12-2021 01:28 PM

HP Recommended
Product: HP Envy laptop
Operating System: Microsoft Windows 10 IOT

Unable to access my HP Envy laptop . When I power up I am taken to BitLocker Recovery

asking for the recovery key for this drive

any suggestions

thanks

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2021 01:38 PM

HP Recommended

Hi:

 

If you used a Microsoft account to initially set up your PC, during the setup process, the Bitlocker key should have been exported to your Microsoft account. 

 

See the link below for more information...

 

Finding your BitLocker recovery key in Windows 10 (microsoft.com)

 

If you didn't, unfortunately I wouldn't know what you can do to recover it.

View solution in original post

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3 REPLIES 3

‎01-12-2021 01:38 PM

HP Recommended

Hi:

 

If you used a Microsoft account to initially set up your PC, during the setup process, the Bitlocker key should have been exported to your Microsoft account. 

 

See the link below for more information...

 

Finding your BitLocker recovery key in Windows 10 (microsoft.com)

 

If you didn't, unfortunately I wouldn't know what you can do to recover it.

Was this reply helpful? Yes No

‎01-15-2021 01:55 PM

HP Recommended

Thank you. That was the solution. 

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‎01-15-2021 02:14 PM

HP Recommended

You're very welcome.

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