Need a BitLocker Recovery Key

[Chuck1975]

Unable to access my HP Envy laptop . When I power up I am taken to BitLocker Recovery

asking for the recovery key for this drive

any suggestions

thanks

[Paul_Tikkanen · Accepted solution]

Hi:

If you used a Microsoft account to initially set up your PC, during the setup process, the Bitlocker key should have been exported to your Microsoft account. 

See the link below for more information...

Finding your BitLocker recovery key in Windows 10 (microsoft.com)

If you didn't, unfortunately I wouldn't know what you can do to recover it.

[Chuck1975]

Thank you. That was the solution. 

[Paul_Tikkanen]

You're very welcome.