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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 4
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Solved!

Need a BitLocker Recovery Key

HP Recommended
HP Envy laptop
Microsoft Windows 10 IOT

Unable to access my HP Envy laptop . When I power up I am taken to BitLocker Recovery

asking for the recovery key for this drive

any suggestions

thanks

3 REPLIES 3
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Message 2 of 4
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HP Recommended

Hi:

 

If you used a Microsoft account to initially set up your PC, during the setup process, the Bitlocker key should have been exported to your Microsoft account. 

 

See the link below for more information...

 

Finding your BitLocker recovery key in Windows 10 (microsoft.com)

 

If you didn't, unfortunately I wouldn't know what you can do to recover it.

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Message 3 of 4
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HP Recommended

Thank you. That was the solution. 

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Level 21
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Message 4 of 4
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HP Recommended

You're very welcome.

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