Need help black screen and flashing caps lock

[jeremyPDL]

Hi, i had this laptop for about 8 months now, the laptop powers on but the screen is black and the caps lock blinks 3 long and 2 short, before this i though it was a battery problem since at first it would loop on and off went turnt on but after removing the battery this happens . Is there any way to fix this?

[Dragon-Fur · Accepted solution]

@jeremyPDL 

Eight month old computer is still in Warranty.

If, after checking further, you are convinced the issue is failed hardware, contact HP Support (links later in this message).

The Dreaded Blinking light condition

Document explains the codes and "blinks" and provides information for known solutions

Readers with Notebook computers:

HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code

For those reading with Desktop Computers:

HP Desktop PCs - Computer Does Not Start and Emits an LED or Beep Code

3.2 (blink)

Hardware

The embedded controller times out waiting for BIOS to return from memory initialization.

Reseat the memory. See the section Reseating memory modules in a notebook for more information. If reseating the memory does not resolve the problem, try replacing the memory modules. You might also consider contacting support for repair due to a possible RAM or system board failure.

Testing for Hardware Problems / Failures

TKB Article contributed by HP Wes_notebooks 

Testing for Hardware Failures

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HP Technical Support – Contact Information

Submit information / case online

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HP Support does not publicly post contact numbers.  Please submit your case online

• Provide required Information > Explain the problem > Submit the case
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Warranty Check / Product Registration

• Register your product during first setup or soon afterwards

                  Register HP Product and Registration FAQ

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

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Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion - 15-cc610ms

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[jeremyPDL]

thanks for the help, i switch the ram from one socket to the next and everything is working well

[Dragon-Fur]

@jeremyPDL 

OK.  Good news, then.

You are welcome.

Stay Safe.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology