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Locked

‎01-29-2025 05:54 PM - last edited on ‎01-30-2025 05:02 AM by Retired

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fc0000 (733M2AV)

My laptop is giving me an error saying 'enter administation or power on password'. I dont know what that password is. My first thought is that its a bios erorr. So i tried reflashing the bios with a newer updated version for my specific laptop make and model. The BIOS reflashed and updated succesfully, but it still gave me the error after logging back in. Next i tried replacing my m.2 ssd thinking maybe the password is stored in there. Didnt work. Then i replaced the actual computer battery thinking the password/erorr was stored in the battery. That didnt work. [Content Removed]

1 REPLY 1

‎01-30-2025 05:04 AM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

I work on behalf of HP.
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