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‎05-31-2020 09:36 AM

HP Recommended
Product: Hp laptop 15-bs0xx

Product name:Hp laptop  15-bs0xx.

Boot device failed and then press F10 and message came No bootable device and after pressing F2 and quick check hard drive then message came “No hard drive installed.

Thank you

1 REPLY 1

‎05-31-2020 04:08 PM

HP Recommended

@Richa8 

Unfortunately, this message means that your hard drive has died and needs to be replaced.

 

Once you have the replacement drive, read the information below about restoring your PC to working condition:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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