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‎01-18-2023 02:20 PM

HP Recommended

HP TOUCHSMART 15..    I get the HP logo when turn on but loops after. wont pull up windows 10.  Did hard drive diagnostic. 

Showed HD Short DST failed.  HD Long DST failed. HD Optimized failed.

 

Cause??   Product ID G9D64UA#ABA

 

Category:
1 REPLY 1

‎01-18-2023 02:23 PM

HP Recommended

@Trucker4 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


      https://support.hp.com/us-en/document/c06162205

      https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

Regards.

BH
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