Need to speak to customer service

[Lindarweb]

The Pavilion 16t-af000 was delivered today. One corner of the box was damaged. I charged the laptop and the screen was divided into thirds. Two sides were orange and the center of the screen had two wide white lines. A customer support person screen shared with me and told me the screen was broken. The agent was going to transfer my call and he disconnected the call. He had my phone number but didn’t call me back. I was on the phone for almost an hour with all of the holds I was placed on. I would like to speak with an agent tonight. (Edited)
Thank you.

[Kuroi_Kenshi]

Hi @Lindarweb,

Welcome to the HP Support Community! 

We apologize for the inconvenience caused. Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Kuroi_Kenshi]

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