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HP Recommended

@CherylGwrote:

Which hard drive do you have?


Hi, I have Intel 250 GB M.2 SSD 

 

Thanks for the response Paul,

 

I've tried also 

  • Malware Bytes (Premium) - full scan incl. root scan
  • Windows Defender - full scan
  • sfc /scannow
  • chkdsk /f

Not yet 

  • dism /online /cleanup-image /scanhealth
  • dism /online /cleanup-image /checkhealth
  • dism /online /cleanup-image /restorehealth

but I doubt it will help.

 

Last night I disabled the HP mobile sensors again, uninstalled the drivers, but BSOD showed again. The only driver listed by windows search was that in c:\windows\system32\drivers but still windows crashed again.

And just deleting of hpdskflt.sys is not helpful as you said - windows just stopped working and I had to recover it from restore point.

So I'm thinking of install windows 7 until this is fixed or just return the laptop.

 

Best regards

HP Recommended
I have 7 laptop hp probook 450 G5. I have all the same problem. 
I have tried all the methods, and I still get BSOD.
I have the same problem: "The description for Event ID 1001 from source hpdskflt can not be found. You can install or repair the component on the local computer. If the event originated on another computer, the display information has to be saved with the event. " The laptop has an INTEL SSDPEKKF256G7H SSD disk and a 1TB HDD. Does it have any idea what to do? Thank you.
HP Recommended

Hi Cheryl,

 

I have an HP ProBook 470 G5 with the following HDD:

 

Capture.PNG

 

Can I ask what your line of thought is?  thanks

HP Recommended

@PCH2 @VladPopa

The Intel SSD is the source of your crashes I believe. I had the same experience on a brand new Spectre 15 loaner/test laptop. Immediately after installing the latest April 2018 Update (version 1803) it began crashing. I rolled back to previous 1709 verison and running like silk again.

Microsoft is aware of the problem with Intel SSD and working on a fix. They are now trying to block the update via WU  on devices with Intel SSD.You can read a statement here:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/devices-with-certain-in...

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HP Recommended

Interesting.  Trying to block the update via WU on devices with Intel SSD?  Not trying very hard it seems!

 

You may be right, but I would say that the description on the Microsoft discussion doesn't sound applicable:

 

"When attempting to upgrade to the Windows 10 April 2018 Update, select devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot."

 

My devices did not crash while attepting to upgrade - that all went smoothly and it was only a few days later the random BSOD crashes started to appear.  As for a UEFI screen - not sure what that is.  I've only ever seen BSOD whilst my system is up and after the reboot there is nothing rlse reported.

 

Also keen to check what an SSD 600p and SSD Pro 6000p are.  All that I can find about the SSD drive that I have is this:

 

  • INTEL SSDPEKKF256G7H - 238.47 GB
  • 256 GB PCIe® NVMe™ SSD

Is this statement all that we have to go on?  It seems a bit informal - a post on a forum, albeit by a moderator - presumably it should link back to a more tangible / concrete reference - somewhere where those affected could check progress etc.

 

Thanks for the heads up.

 

HP Recommended

Hi,

 

Here is simular case, ProBook 470 G5 laptop with INTEL SSDPEKKF256G7H SSD, actually it's INTEL 600p model.

 

Windows 10 was updated to latest 1803 (April 2018 version).

 

Laptop get 2-4 BSOD daily, most of the time during boot process or after 2-3 hours of work.

 

3D Guard software uninstalled and HP data sensor protection driver components deleted from windows\system32\drivers

 

folders.

All Intel drivers has been replaced by latest versions from www.intel.com - Intel RST, WiFi, Bluetooth.

Event Viewer consist following string about BSOD:


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 23/05/2018 09:35:44
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: Workstation
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

NTFS system drive c: (INTEL SSD 600p device) mounted with no errors:

Log Name:      System
Source:        Microsoft-Windows-Ntfs
Date:          23/05/2018 09:35:43
Event ID:      98
Task Category: None
Level:         Information
Keywords:      (2)
User:          SYSTEM
Computer:      Workstation
Description:
Volume C: (\Device\HarddiskVolume3) is healthy.  No action is needed.


HP do not allowed to update SSD firmware by INTEL SSD Tool (vendor lock).

Continue my researches, Microsoft promise to post solution for Toshiba SSD in begin of June:

https://support.microsoft.com/en-us/help/4103721


Eventually solution for INTEL 600p and Pro 6000p will be delivered at the same time.


HP Recommended

@PCH2

Your Intel is 600P or 6000p. I had the exact same experience as you with the same model Intel SSD. It didn't happen during the update- it happened hours later and continued for days periodically until I rolled back to 1709.. The wording of the blog is a bit misleading I think. On MS site it says  "may repeatedly enter a UEFI screen after restart or stop working".

I don't even have 3D Guard installed since I only have single SSD and it is for machines which also have mechanical hdd.

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HP Recommended

As I say, you may well be right, I mean you probably are right - but the information that's published certainly isn't crystal clear on the matter.

 

The explanation that you give is repeated in a few places:

 

With the latter stating:

 

"While a solution is already in the works, the software company explains that reinstalling the previous OS version is the only way to go if the upgrade to April 2018 Update was started but didn’t complete because of the said issue."

 

As mentioned previously, I am not stuck in that position.

 

@Dimitry_K - Eventually solution for INTEL 600p and Pro 6000p will be delivered at the same time.  That link states:

 

"Microsoft is working on a resolution that will be provided in an upcoming release; after which, these devices will be able to install the April 2018 Update."

 

That is all good and well ... but only if they are fixing the problem that I have, and not something else .. i.e. unable to install the April 2018 Update.

 

So again - to labour the point somewhat - until I see something that states that they are aware of the random BSOD issue after successful April 2018 update then I cannot be certain that a fix is in the pipeline.

 

HP Recommended

Supplemental.  Found this long discussion about similar woe which makes for interesting reading:

 

  https://answers.microsoft.com/en-us/surface/forum/surfpronew-surfupdate/build-1803-and-bsod/ce084845...

 

Also this fairly comprehensive technical summary at least adds some weight and scale to the problem:

 

  https://www.anandtech.com/show/12742/latest-windows-10-version-incompatible-with-intel-ssd-600p

 

"For now, users with the Intel SSD 600p or one of its siblings are advised to not upgrade to Windows 10 version 1803, and Microsoft is working on a patch to allow version 1803 to work with the 600p. Owners of a 600p should also be on the lookout for a possible firmware update from Intel. The current version is 121 for the 600p, Pro 6000p and E 6000p, and version 119 for the P3100. A patch for this issue from either Microsoft or Intel would be sufficient to allow Windows 10 version 1803 to work with the 600p."

HP Recommended

Also it turns out I have a Pro 6000p Series,  and not a 600p as suggested.

 

I downloaded the Intel Solid State Drive Toolbox

 - https://downloadcenter.intel.com/download/27656?v=t

 

Handy little tool which reveals quite a bit of detail:

 

Capture.PNG

 

Also stumbled across the Intel Driver & Support Assistant, which gave my system a clean bill of health:

 - https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

 

Capture.PNG

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