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Locked

‎09-09-2022 03:12 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg0000 (9WF73AV)
Operating System: Microsoft Windows 10 in S Mode

I bought a new HP pavilion yesterday. When I got on today, it locked me out because it said spyware was detected through the windows security. I have an antivirus and anti spyware program that ran a clean scan 5 minutes before it locked up. Can anyone please help?

Category:
1 REPLY 1

‎09-09-2022 03:21 PM

HP Recommended

Hello @Amyb71 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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