No Hard Drive Installed

[Trkpkms2]

When starting my laptop it takes me to a black screen and says:

SMART Hard Disk Error

The SMART hard disk check has detected an imminent failure.   To ensure not data loss, please backup the content immediately and run the Hard Disk Test in system Diagnostics.

Hard disk 1 (301)

F2  System Diagnostics

Enter- Continue Startup

When I run the F2 System Diagnostics it shows me only 4 options to choose from which are "Memory Test", "Hard Drive Check", "Language", and "Exit". So I click on "Hard Drive Check" then it says "Quick Check" or "Extensive Check". I choose "Quick Check" first. It passes. Then I choose the "Extensive Check" and it says "Starting Hard Drive Check". Then it says No hard drive installed. Please check that the power and data cables qre connected properly. Mind you that I was just using my laptop just fine until my computer kept glitching with the cursor. So I shut my computer down then tried to start it back up. Then that's when all of this happened. What do I do?

[Lil_Boy_Blue]

Hi

I suspect the Hard Disk has failed and needs replacing.

Please post the SKU: and full model number for more targeted help.

This link may offer some guidance.

https://support.hp.com/gb-en/product/hp-pavilion-15-cs2000-laptop-pc/26122239

[Trkpkms2]

Thank you. Yes it does need replacing. I just spoke to a tech person and I'm going to have to repair it. My warranty is passed too🤦‍♀️I wonder if their conputers automatically has errors when the warranty is up?😑🙄

[Lil_Boy_Blue]

Hi

In-Built Obsolescence is an Apple thing I believe.

However...........

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
https://www.microsoft.com/en-us/software-download/windows10

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following


http://www.thewindowsclub.com/install-windows-10-from-usb