cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
11 8 0 0
Message 1 of 4
241
Flag Post

Solved!

No Sleep Option in Power Settings

HP Recommended
HP ENVY - 13-aq0350nd
Microsoft Windows 10 (64-bit)

Hello All, 

 

I'm not sure since when but I seem to have the option for sleep in the power settings missing. I've searched thoroughly about this issue and what I understood is that it's usually a display driver issue. I've received an update for the Intel 620 graphics a while back (which also deleted the intel control panel and replaced it with the new command center). I cannot roll back the driver, I tried uninstalling and reinstalling it; i tried doing it from the HP drivers website (it told me Windows version not supported, i tried from Intel's website it failed as well, I also tried through windows update and it also failed) but every time i uninstall it it simply reinstalls on restart. I'm running Windows 10 home so I cannot access Local Group Policy. 

 

Any help would be appreciated. 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
31,166 31,116 2,597 3,901
Message 2 of 4
Flag Post
HP Recommended

@of123 InstantGo (previously called Connected Standby) is a smart feature in Windows 10/8 that allows your PC to maintain network connectivity when your screen is off in sleep mode. However, Any attempt to disable InstantGo may likely disable the regular Standby/Sleep mode too, as most devices supporting Connected Standby does not support traditional sleep options.

 

If you’ve disabled InstantGo, you have to turn it on again. Follow these steps:

  1. Open the Registry Editor. Navigate to the following key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power
  2. On the right side pane, double-click CsEnabled and set its value to 1.

    enable-connected-standby-InstantGo
     

  3. When it’s done, close the Registry Editor and reboot your computer.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Highlighted
Author
Level 1
11 8 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you!! I would've never guessed it. 

 

Do you know what caused this though? 

0 Kudos
Tags (1)
Highlighted
HP Support Agent
HP Support Agent
31,166 31,116 2,597 3,901
Message 4 of 4
Flag Post
HP Recommended

@of123 It's a possible change due to a recent update installed in the background, as a part of the windows updates, that said, I'm glad it's been sorted and I hope you have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation