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I have an older Pavilion x360-14 that I added memory and an SSD to. Everything was fine until recently. Whenever the system restarts I get a message saying it doesn't find a disk with an operating system. If I shut it off and turn it on, it boots right up. Not a major problem, just an irritant but would like to know if there is some way to stop this.

 from occurring.

 

I also have replaced the battery with a non-HP battery, get the message about that, but don't feel it's part of the problem since that was replaced a few years ago.

 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It could have overheated. 

You can reset the smart history using Disk Sentinel and see if it hits a high temperature again.


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I am a community volunteer and do not work for HP. If you find
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View solution in original post

4 REPLIES 4
HP Recommended

It may be too late but you might check and see if you can do a cloud factory restore

 

If your system came with "HP Recovery Manager" then the new SSD would not have the recovery partition unless you cloned the original disk to the new one.

 

Possibly you just need a firmware update to the ssd


There may be firmware updates for your SSD. First find out what type of SSD you have.

Using the windows command prompt, please run the following command and report back what it reveals if you want help.

wmic diskdrive get model, size, mediaType, status



for example

BeemerBiker_0-1785010828364.png

 



Samsung and other SDD manufacturers may have a firmware update to their SSD.
Expand Spoiler

Spoiler



If a Samsung SSD (for example) then select Samsung, look for firmware update ( 970 EVO) , download the update and install Samsung Magician to do the update.

 

===>you may have an actual ssd problem<===

 


I am guessing there is a disk drive error of some type.
Please install and run the free Hard Disk Sentinel app.

An example of high disk temperature on an NVME

BeemerBiker_1-1785010949230.png

 



Example of SMART status

BeemerBiker_2-1785010949235.png

 



Let me know what you find out.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thanks for the info. It’s a Samsung and I have their SSD App. I’ve got a busy day on Sunday so may not get to this till Monday, but will report back.

HP Recommended

Well, I looked at it for a bit today. The SSD is not Samsung it's from Phison. That would have been the generic brand sold by Microcenter. Don't know why I had the Samsung Magician installed, but I took it off. The boot info in the BIOS is correct and the disk tests ran fine. I did numerous shut downs and restarts and could not get it to fail. Wondering if the Samsung Magician had anything to do with it.

 

Anyway, it seems to be working fine now and I don't know what to say, except thanks for the help and info. If it starts again I'll download that Hard disk Sentinel and go from there.

HP Recommended

It could have overheated. 

You can reset the smart history using Disk Sentinel and see if it hits a high temperature again.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.