08-15-2019 05:52 PM - last edited on 08-15-2019 06:22 PM by Arthur-c
I am furious now, HP assistant recommended some updates to me, one was a BIOS update, so i let it run. It was plugged into a AC adapter the entire time, after the install of the update was at about 47% i walked away from the laptop for about 10 minutes and came back to a black screen. Waited for awhile with no response what so ever, screen would not display anything. I have made a recovery flash USB, tried win key+B(or V) and power button (2-3seconds) it will not recover bios. The fan is running and can tell the backlight comes on display but nothing but a black screen. I have taken it to a local repair shop and they even tried pulling the battery off the MB and cant get it to post either. I have only had this laptop barely over a year and like a month out of warranty. Called HP support and they wanted to try remote access even tho it will not boot thru bios. Then i was told $59.00 to beable to send it to them plus $500 in repair costs. This is insane that it was a HP update recommended to be installed and it bricked my laptop!!!
08-19-2019 11:14 AM
@Rmackintosh I understand the seriousness of the issue and only when the update is interrupted due to a bad internet or another program is when such issues occur, that said, I suggest you follow the steps mentioned in this article to ensure the correct steps are being followed to recover the last working BIOS: Click here
If the issue persists, try using the steps to create a USB with the BIOS recovery file using the steps from the same link mentioned above and it should resolve the issue.
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I am an HP Employee
08-20-2019 11:30 AM - edited 08-20-2019 11:32 AM
As i stated i have tried all the suggested actions and nothing has worked. I have made the recovery usb but its not working with win+B(V) and the AC adapter was plugged in the entire time, BIOS update was already being installed when the screen went black
All i get is a black screen, taking it to a local shop they could not get it to post either. I found a replacement MB for $400 which is ridiculous, if i could at least find a schematic for the motherboard and a replacement for the BIOS chip to replace that would be nice but of course im left with no options
08-20-2019 06:55 PM
@Rmackintosh I understand your concern and I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee
08-21-2019 06:34 PM
I have exactly the same problem after online BIOS update on my 15-bs115dx . Tried all recoveries options (BIOS from USD flas drive, Windows+V, Windows+B, etc), but same result: led on the power cord, inicial led but black screen (without bips). Can you help me?
08-21-2019 06:40 PM
Look HP!! Clearly a bios update that went out is messed up somehow, and i am receiving no help other then being told to try window key+B(V) which is NOT working on a 15-bs115dx. Sure i could pay $400 for a new motherboard but i dont have that kind of money. Please offer an actual solution, wish i never ran the stupid update that HP Assistant suggested....thought i could trust it
08-21-2019 06:52 PM
They fried our bios chips with a bad update, mines only probably a month out a warranty so they wouldnt help me when i called, they were rude on the phone and kept trying to get me to pay $60 for remote access then $500 for repair if they couldn't fix by phone
09-01-2019 08:47 AM
I have the exact same problem, I am so frustrated that nothing seems to work, I wish I never accepted the HP recommended BIOs update. My laptop is an HP bs192od. I need HP support and they keep sending me to the windows+B option and USB that is not working at all. The computer doesn’t have instructions so it is impossible to access any command. HP is there a solution for this problem? At least a chip that we can buy to replace? I cannot afford a 400 usd motherboard for a problem caused by your recommended update. Hope I can get a response from you.
09-03-2019 01:28 AM
you mention that "...only when the update is interrupted due to a bad internet or another program is when such issues occur...".
If you read carefully you will see that this is not the case.
The 10mins that @Rmackintosh was walked away from laptop, is the timing where the BIOS update from HP assistant requests from user to confirm immediate restart the system. If user will not confirm immediate restart then HP assistant perform force restart in one minute approximately.
The problem is that when system tries to access BIOS after restart, it is not possible any more. At this time no internet connection is needed nor any other program is running.
So, it would be good idea, if you are really interested, you have to look at the BIOS package that provided to your customers.
Same problem also with my laptop from August 10. BIOS downloaded and verified from HP assistant but unfortunately now, my motherboard is bricked. HP Greece asks from me 310Euros for a new motherboard since is not interested for the cause of the problem but only for the fact that my laptop is more than 1 years old.
A question for you: According to the EU laws, the minimum period for warranty is 2years. My Laptop is 1,5 years old. Can you please answer if the refusal from HP Greece to service free my Laptop is accepted by HP Europe?
If you are not the proper person to reply this question, can you please provide me the proper forum?