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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: No user interface

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12-28-2019 04:09 PM
I have an HP Stream 8 5901 Tablet (model K4F55UA#ABA), that is/was running Windows 10. OVER A YEAR ago, I tried to performed an update... either a firmware or Windows (don't remember what...ugh), but the update required a user confirmation on reboot. Unfortunately, the user interface drivers are apparently not yet loaded (touch screen or keyboard/mouse) and I have no ability to cancel or confirm the process. I got frustrated and left this thing sit in my desk, and am now trying to resurrect it... HELP!!! How do I move forward or backward (prefer to cancel)
If you can't see the picture, the message reads:
- A configuration change was requested to clear this computers TPM (Trusted Platform Module). Warning: Clearing erases information stored on the TPM. You will lose all created keys and access to data encrypted by these keys. Press YES to clear TPM. Press NO to reject this change request and continue
Solved! Go to Solution.
12-28-2019 06:36 PM - edited 12-28-2019 06:40 PM
Hi:
I wonder if you bought one of these, and plugged a USB keyboard into it, if you would be able to use the enter key/arrow key /Tab key to accept/not accept the change...
One of the reviewers uses this device for a standard USB KB, I read.
12-29-2019 08:35 AM - edited 12-31-2019 08:39 AM
Thanks for that Paul. I do have the micro to USB adapter and have tried all manner of mouse, keyboard and USB boot device without any luck. It appears the USB port is not recognized yet.