Notebook, HP ENVY x360 - 15-dr..., doesn't boot after BIOS update

[xmorphx]

Hello, my Notebook, HP ENVY x360 - 15-dr1701ng, won't boot after BIOS update.

I tried different instructions so far, with different key combinations, to reset the BIOS. (Including holding the power button without/ and with AC adapter for over 30 seconds, to remove static from the motherboard. Key combinations used, Power + Win + B, Power + Win + V, Power + Mute.)

When I press the power button, I can hear the fan spinning for around half a second or so, but then it stops immediately.

The screen remains black, the only LED lights which are on, are the charging LED (while AC cable is connected), and power LED. Otherwise, nothing, no fan, no beeping.

I also tried to create a recovery USB flash drive, the notebook didn't react to that either.

The notebook doesn't have a removable battery. The memory modules can't be removed, without opening the enclosure as well.

Please help me to solve this problem.

[praveenbv]

Hi@xmorphx, Welcome to the HP Support Community!

We reviewed your post and I understand that the  Notebook is not Powering ON after the BIOS update,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger, and check if that helps.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[xmorphx]

Hello, thanks for your reply.

As I wrote, I already did the steps for the CMOS reset several times. However, I still followed your described path to check, if it will work this time.

• Charger light is positive, as written above.

• Redid the remove AC adapter, press power button 15 sec., reconnect AC adapter, procedure.

• Did the CMOS reset steps, both variants, combination of Power + F6 /Power + Win + V, press power button once, release the other keys after 5 sec..

Still no reaction.

As I have written above, the battery is integrated. There is no latch. Removing the battery would require to disassemble the notebook.

That's why I'm still unsure about doing this step. The notebook is only a bit over a year old and I don't want to damage it. Also, I don't have the required tools for doing that.

The HP ENVY x360 Maintenance And Service Manual says about the steps to remove the bottom cover: “CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.”

What else is there I can do?

[praveenbv]

Hi@xmorphx,

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[xmorphx]

Hello, I did receive your message that you have forwarded this case to the HP support team.

However, I still didn't get any message from an HP support member regarding this case.

Additionally, I opened a case to get help from the HP support by using the virtual agent. This has been over a week now, and I still didn't get any answer.

All I get is messages prompting me to “accept as solution” and close this case. I didn't get any solutions or help, and my notebook still doesn't work.

I'm only getting the feeling that my request has been delayed and ignored in hope that I lose interest and seek help elsewhere.

This is not very supportive and certainly not a treatment someone should expect after buying a 1000 € device just over a year ago.