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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎05-17-2021 02:29 PM - edited ‎05-17-2021 02:31 PM

HP Recommended
Product: HP ENVY x360 - 15-dr1701ng
Operating System: Microsoft Windows 10 (64-bit)

Hello, my Notebook, HP ENVY x360 - 15-dr1701ng, won't boot after BIOS update.

I tried different instructions so far, with different key combinations, to reset the BIOS. (Including holding the power button without/ and with AC adapter for over 30 seconds, to remove static from the motherboard. Key combinations used, Power + Win + B, Power + Win + V, Power + Mute.)

When I press the power button, I can hear the fan spinning for around half a second or so, but then it stops immediately.

The screen remains black, the only LED lights which are on, are the charging LED (while AC cable is connected), and power LED. Otherwise, nothing, no fan, no beeping.

I also tried to create a recovery USB flash drive, the notebook didn't react to that either.

The notebook doesn't have a removable battery. The memory modules can't be removed, without opening the enclosure as well.

Please help me to solve this problem.

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