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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Notebook Stuck in installing windows loop
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11-10-2019 12:04 PM
My Notebook is stuck in an endless loop of installing windows. Im not sure what to do or how to fix it. Any help? Thanks!
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Accepted Solutions
11-11-2019 09:22 AM
Windows Update is the worst and least reliable way of doing major Windows Upgrades.
If it were mine, I would do the following -- as doing an in-place Feature Upgrade using Windows Update is unreliable and risky:
1) Us this link to download and create Win10 install media: https://www.microsoft.com/en-us/software-download/windows10
2) insert that into your PC (do NOT boot from it), find the folder containing the media, select the setup.exe file, right-click that and select Run as Administrator. This will start an in-place Upgrade which could then take a couple of hours to complete.
I am a volunteer and I do not work for, nor represent, HP
11-10-2019 05:40 PM
The Community can not provide any assistance without some details ...
So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC
4) Detailed description of the problem -- including the EXACT wording of any error message being displayed
Once you provide the needed details, someone will reply.
I am a volunteer and I do not work for, nor represent, HP
11-10-2019 08:10 PM
Model: 15-af173
Its currently running windows 8 but its stuck on installing windows 10
3 years old
When powered on there is a blue hp symbol with a spinning circle underneath. Once that goes away a screen that says Installing Windows and a big circle with a percentage inside. The circle always stops at 64% then goes up to 93% and then starts all over again. At the very bottom of the screen it says installing features and driver Configuring setting( always stops at 10%)
11-10-2019 10:21 PM
If the PC is only three years old, there is no reason why it should NOT be able to run Win10.
So, HOW are you doing the Upgrade -- Windows Update or using Win10 install media )on USB stick)?
I am a volunteer and I do not work for, nor represent, HP
11-11-2019 09:22 AM
Windows Update is the worst and least reliable way of doing major Windows Upgrades.
If it were mine, I would do the following -- as doing an in-place Feature Upgrade using Windows Update is unreliable and risky:
1) Us this link to download and create Win10 install media: https://www.microsoft.com/en-us/software-download/windows10
2) insert that into your PC (do NOT boot from it), find the folder containing the media, select the setup.exe file, right-click that and select Run as Administrator. This will start an in-place Upgrade which could then take a couple of hours to complete.
I am a volunteer and I do not work for, nor represent, HP
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