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AshWPar
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Notebook Stuck in installing windows loop

HP Notebook -(Touch) (ENERGY STAR)

My Notebook is stuck in an endless loop of installing windows. Im not sure what to do or how to fix it. Any help? Thanks!

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Notebook Stuck in installing windows loop

@AshWPar 

The Community can not provide any assistance without some details ...

So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC
4) Detailed description of the problem -- including the EXACT wording of any error message being displayed

Once you provide the needed details, someone will reply.

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AshWPar
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Notebook Stuck in installing windows loop

Model: 15-af173

 

Its currently running windows 8 but its stuck on installing windows 10

 

3 years old

 

When powered on there is a blue hp symbol with a spinning circle underneath. Once that goes away a screen that says Installing Windows and a big circle with a percentage inside. The circle always stops at 64% then goes up to 93% and then starts all over again. At the very bottom of the screen it says installing features and driver  Configuring setting( always stops at 10%)

 

 

 

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@AshWPar 

If the PC is only three years old, there is no reason why it should NOT be able to run Win10.

 

So, HOW are you doing the Upgrade -- Windows Update or using Win10 install media )on USB stick)?

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AshWPar
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Im doing the update through windows on my computer. 

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@AshWPar 

Windows Update is the worst and least reliable way of doing major Windows Upgrades.

 

If it were mine, I would do the following -- as doing an in-place Feature Upgrade using Windows Update is unreliable and risky: 

1) Us this link to download and create Win10 install media: https://www.microsoft.com/en-us/software-download/windows10

2) insert that into your PC (do NOT boot from it), find the folder containing the media, select the setup.exe file, right-click that and select Run as Administrator.  This will start an in-place Upgrade which could then take a couple of hours to complete.

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AshWPar
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Your being such a great help! How do I put the media onto the computer that cant load windows? 

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AshWPar
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I ended up using a USB and now my computer is fixed! Thank you for your help!

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