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maurocat
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Notebook bloccato e non si spegne

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HP Notebook - 15-db1043nl
Microsoft Windows 10 (64-bit)

Ho un HP Notebook - 15-db1043nl comprato un anno fa. Durante l’ultimo mese mi è capitato più volte che si impallasse durante video lezioni e a quel punto non rimane che forzare lo spegnimento con il tasto di accensione. Oggi ho provato a fare l’aggiornamento del BIOS che come consigliato dall’assistenza HP potrebbe risolvere la causa dei blocchi ma il computer si è bloccato con lo schermo nero, ventola accesa e non si spegne più neanche tenendo premuto con il tasto accensione. La batteria non è rimovibile e quindi non so proprio come procedere. Accetto volentieri consigli.

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RodrigoB
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Hi maurocat

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
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