Notebook is dead after BIOS update

[Mishmisha]

I got a notification that updates will be installed outside my active hours or I can run the updates now. So I chose to run the updates. I followed the steps to update my BIOS and let it run till the end. The screen went black and the power light remained on for about 5 minutes and then it turned off. I waited for 30 minutes for the laptop to restart but nothing happened. I thought that the laptop was shutdown after the update and I tried to turn it back on but without success and I noticed that the power supply light is also off. I let the computer sit and cool down and tried turning it back on but the screen is still black and the laptop isn’t charging.

How can I fix that?!

[The_Fossette]

@Mishmisha,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

Do you see any lights on the computer?

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04718479

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Mishmisha]

Hi The_Fossette,

Thank you for your reply. I was in contact with Hp Customer Support, they tried to assist me with this issue but things didn't work out so the Hp Repair Service picked up my notebook a couple of hours ago.

Cheers!

[The_Fossette]

@Mishmisha,

Thank you for keeping me posted.

I am positive that the repair center will fix the computer and once you receive it back you should not face any issue.

Contact again if you’re still having any difficulties.

Cheers!