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04-05-2020 03:01 AM
When I press the power button of my pc, the LEDs flash and I get a msg saying the hard disk has failed the SMART test. Please me help me.
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Accepted Solutions
04-08-2020 02:58 AM
Hi @Krishay
Welcome to the HP Support Community.
This is an issue with the Hard Drive, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Asmita
I am an HP Employee
04-08-2020 02:58 AM
Hi @Krishay
Welcome to the HP Support Community.
This is an issue with the Hard Drive, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Asmita
I am an HP Employee
04-08-2020 05:32 AM
Thanks for replying @Krishay
I'd suggest you check with the support team regarding the warranty. They can help you replace the Hard Drive but they will not back-up the data. You can get the data backed up locally through a PC repair store.
Asmita
I am an HP Employee
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