Notebook not working

[Terri3284]

Not sure on the system. Was a free upgrade couple of years ago. Screen displays 3f0 boot not found.

  Would like for it to work again. Tried the F-2 at start up doesn't help say to go to[edit]xxx tried the F-10

 says want to save changes yes or no.  Doesn't let you do anything else.. Thank You for your help...Terri3284

[Kumar0307]

Hi @Terri3284

Welcome to the HP Support Community. I understand that the PC is not booting to Windows. I'd be happy to assist you.

This issue occurs when there is an error with the HDD or the Win OS.

Kindly perform the steps mentioned in this document to resolve this issue.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Terri3284]

Computer screen states boot drive not found. To install operating system. 

Thank you for your help.

terri

[Kumar0307]

@Terri3284

We will have to perform a recovery of the operating system on the PC. Kindly perform the steps mentioned in this document.

Let me know how this goes.

[Terri3284]

Now I have the screen asking for administrator password that I have forgotten. It gives me three tries then shuts down. How can I get around this?

[Kumar0307]

@Terri3284

That's unfortunate. Please contact our HP Support team for further assistance:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!