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MrNara
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Message 1 of 5
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Notebook screen goes black after a while, and locks up

HP Recommended
HP Pavilion - 15-cc610ms
Microsoft Windows 10 (64-bit)

HP Pavilion laptop screen goes black and laptop locks up after a while of being on the charger.

Even the Caps Lock light won't toggle when locked up, and I have to force power-off and reboot to recover.

Tried various sleep and power setting combinations: didn't resolve.

 

If I put the laptop to Sleep manually, then it wakes up fine.

So what is going on when it tries to remain connected to power for more than 10 or 20 minutes without mouse/keyboard input?

4 REPLIES 4
MrNara
Author
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Message 2 of 5
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HP Recommended

May be a common problem? https://youtu.be/Q2hBldz4qBg

 

Suggestion there did not resolve it for me.

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ub6424
Level 9
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Message 3 of 5
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HP Recommended

Hello @MrNara 

 

(1) Plugin Power Adapter

(2) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.36 Rev.A9.7 MBSep 7, 2021Download

HP Consumer Desktop / Notebook PC ME Firmware Update

2021.1.0902 Rev.A33.9 MBSep 2, 2021Download

  

(3) install graphics driver ( one will work ! )

Intel High-Definition (HD) Graphics Driver - Kaby Lake

23.20.16.4973 Rev.D329.5 MBJun 8, 2018Download

or

NVIDIA Graphics Driver

23.21.13.8912 Rev.D546.9 MBJun 8, 2018Download

 

(4) Shutdown your computer ( No sleep , no hibernate )

(5) Start your notebook and test again ...

 

best regards

---

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             ⌨️

 

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MrNara
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Level 1
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Message 4 of 5
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I already had the F.36 version of the BIOS, but I installed it again from your link.

The PC ME firmware update in your link got me to version X.X.86 from version X.X.50 for one of the components, as indicated in a command window output during the install.
I wonder why the HP Support Assistant (I frequently check for updates) app didn't alert me to that minor version update.

I also updated the Intel graphics driver from your link.

But the problem still recurs: screen goes black after a while, power button is lit, I can hear the fan; but no input will wake the laptop.

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ub6424
Level 9
3,377 3,360 188 327
Message 5 of 5
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HP Recommended

Hello @MrNara 

 

Please check you power plan settings

https://www.tenforums.com/tutorials/2843-change-power-plan-settings-windows-10-a.html

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

 

 

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