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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Notebook won't boot to windows. Error detected

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01-17-2021 11:25 AM
Can't boot my laptop. Error message "Error detected in index $I30 for file 5959". I've tried to reset it, but I don't know the password for Admin. I can get into the command prompt, but that's about it. When I tried the advanced options,, and I've tried all of them, I get the light blue screen that says "Your pc ran into a problem...." It shows a qr code and says "Critical process died". Heeeelppp!
01-17-2021 04:56 PM
All of those errors are indications that the Windows file system has become corrupted to the point that it can no longer boot or function.
This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.
I am a volunteer and I do not work for, nor represent, HP