Notebook won't shut down completely

[anni84]

Notebook never really shuts down by going to menu and selecting shut down.  Have to manually force it to shut down by holding down the power button.  Has never actually worked correctly - probably should have sent back for exchange but way to long ago...hoping there might be a fix.

[A4Apollo]

Hey there! @anni84, Thanks for stopping by the HP Support Community!

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Does the power light colour change when the PC goes to shutdown mode?

Were there any recent windows update on the PC?

Please share the product number of the PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Update the windows to the latest version.

Try updating the BIOS and graphics driver on your PC and check if it helps.

You can update the drivers on the PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Try the steps recommended below.

Try restoring the BIOS to default and check if it helps.

Turn off the computer and wait five seconds.

Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

Press F10 to Save and Exit.

Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

Follow the prompts to restart your computer.

Change the power options.

a)      First of all, Press "Windows + X" key in your keyboard. You will see many options on the left side.

b)      Choose "Power Options”.

c)      Now click on the option on the left which shows "Choose What the Power Button Does"

d)      Now check under "Power Button Settings". You will see "Sleep" option.

e)      Simply change it to "Shut Down". Check if the issue resolves.

Steps to re-install the power management on your computer

a)      Press "Windows + X" key in your keyboard. Choose "Device Manager".

b)      Click the plus (+) sign next to System Devices.

c)      Right-click the ACPI Fixed Features button and select Uninstall.

d)      Restart the system.

On restarting the system, Windows will automatically detect and install Power Management on the computer. Now try shutting down the problem, it should work.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left-hand pane.
 
In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shut down the notebook by right-clicking the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the UAC prompt.

Let me know if this helps!

Have a great day ahead! 🙂

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