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LaurF
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OMEN 15-dc1007nq - cannot resume from sleep / screensaver

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HP Omen 15-DC1007NQ
Microsoft Windows 10 (64-bit)

 

Hi. I hope you can help me with regards to this constant issue I have been having.


My laptop sometimes doesn't shut down fully or when it enters sleep mode or screensaver mode (screen turns off), then the fans ramp up to constant maximum and no matter what I do, the screen won't turn back on unless I force shut down and turn it on again.

The laptop is an HP Omen 15 ( OMEN 15-dc1007nq ).


All the drivers were installed from the HP website, BIOS is up to date.

All my ACPI drivers from device manager are installed and when checking for driver updates there it tells me that everything is up to date.


Windows 10 is the most recent one, 64-bit, fully updated.


Is this a known issue? What else can I try?


Thank you!

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Riddle_Decipher
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@LaurF I suggest you make a few changes to the way sleep mode works under power options:

  • Change - "Put the computer to sleep" to preferred time,
  • And Change - "Turn off the monitor" to never.

If the issue persists, try the below steps:

Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.

  1. In Windows, search for and open Control panel.

  2. Make sure the View by setting is set to Category, and then click Hardware and Sound.

  3. Click Power Options.

  4. Click Change plan settings for the power plan that is selected.

    Changing  the plan settings

  5. Click Change advanced power settings.

    Clicking Change advanced power settings

  6. Expand Sleep, and then expand Allow hybrid sleep.

  7. Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.

    Selecting Off in the On battery drop-down menu
     

  8. Click OK.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW THE STEPS UNDER - The computer does not wake up from sleep or hibernate mode.

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

LaurF
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Hi.

 

Thank you for your willingness to help and for the welcome 🙂

 

So, this is my configuration:

 

1) Hybrid sleep - I did not find such option in power options, maybe is it because I have hibernation turned off?

I can't upload the screenshot here because it has a weird size and can't be seen... But here is the output of my sleep info from CMD:

 

Microsoft Windows [Version 10.0.19041.508]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Windows\system32>powercfg -availablesleepstates
The following sleep states are available on this system:
Standby (S3)

The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.

Standby (S2)
The system firmware does not support this standby state.

Hibernate
Hibernation has not been enabled.

Standby (S0 Low Power Idle)
The system firmware does not support this standby state.

Hybrid Sleep
Hibernation is not available.

Fast Startup
Hibernation is not available.

 

 

 

2) I have changed the sleep and display options as per your recommendation

3) BIOS is up to date for my laptop model

4) Windows is fully up to date

 

I shall try the Power Reset method to see if it improves things.

 

EDIT: Just tried power reset as per your instructions. Nothing apparent happened, just the fans ramping up for a minute. Now the laptop runs normally and I will see if the problem reappears in the future.

 

I also ran some power report from Windows. It has generated some data about my power/sleep diagnostic (HTML format). If anyone thinks it would be useful to take a loot at... Here it is:

 

https://1drv.ms/u/s!AkGhB_jAI2hhmC9WpAbR9DX4THWf?e=JzbQOt

 

 

Thank you!

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LaurF
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-this post is edited because i see it has created a duplicate response to the one above and I don't know how to delete it. I am sorry-

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The_Fossette
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@LaurF

 

Thank you for keeping me posted.

 

Let me know how it goes.

 

Cheers!

The_Fossette
I am an HP Employee

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