Overheating message, pc closed and wont boot

[Keat]

Normal use, ms paint, internet and MS Excel. Pc fans went into rocket take off mode then screen went blank, pc off. On reboot message says pc ran into a problem collecting error info, and then will restart. The PC then turns off again. Have tried the 15 second reset I have seen recommended on another similar issue I saw. 

Any other ideas? Thanks.

[The_Fossette]

@Keat

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04718479

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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