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‎09-23-2020 05:53 PM

HP Recommended
Product: Envy 360
Operating System: Microsoft Windows 10 (64-bit)

Normal use, ms paint, internet and MS Excel. Pc fans went into rocket take off mode then screen went blank, pc off. On reboot message says pc ran into a problem collecting error info, and then will restart. The PC then turns off again. Have tried the 15 second reset I have seen recommended on another similar issue I saw. 

Any other ideas? Thanks.

1 REPLY 1

‎09-26-2020 06:43 AM

HP Recommended

@Keat

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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