Overheating problem

[_Filip_]

I have an issue with my laptop. It is on 3 months but from 2 weeks it starts to freezing screen, pop up screen "your device ran into a problem and needs to restart" and after it resets I started HWMonitong and the TZ.CPUZ = 100 C degrees. I think it is overheating, so I went to BIOS and change the settings for the FAN to be always on and the other option to 8. It is cooler now but the problem still presents with BSOD. I thought about updating the BIOS but I don't know.

[Hawks_Eye · Accepted solution]

Hi @_Filip_ 

Welcome to the HP Support Community! We're here to help you get back up and running.

Your laptop is experiencing thermal shutdowns due to CPU temperatures reaching 100°C, which can trigger BSODs and freezing. Updating the BIOS, cleaning airflow paths, and adjusting power settings are essential next steps to stabilize performance.

I’m really sorry this overheating issue is disrupting your experience—especially when the system is just a few months old. That kind of heat buildup can feel alarming, and it’s great that you’ve already enabled the fan to stay on in BIOS. Let’s walk through a few focused steps to cool things down and stop the crashes.

Step-by-step recovery for overheating and BSOD

 

1. Update BIOS and thermal management firmware

Outdated BIOS can prevent proper fan ramping and thermal throttling.

• Visit: HP Drivers & Downloads
• Enter your laptop’s exact model.
• Download and install the latest BIOS update and System Firmware.
• Restart and monitor temperatures again with HWMonitor.

HP’s BIOS updates often include thermal table adjustments and fan curve improvements.

 

2. Clean airflow paths and check ventilation

Even in new laptops, dust or blocked vents can trap heat.

• Inspect the bottom and side vents for dust or obstruction.
• Use compressed air to gently clear intake and exhaust areas.
• Ensure the laptop is on a hard, flat surface—avoid beds or cushions.

 

3. Adjust Windows power settings

• Go to Control Panel > Power Options.
• Select Balanced or HP Optimized.
• Click Change plan settings > Change advanced power settings.
• Expand Processor power management > Maximum processor state.
  • Set to 95% to reduce peak thermal load.
• Expand System cooling policy and set to Active.

This reduces CPU boost frequency and keeps fans engaged.

 

4. Monitor background processes

• Press Ctrl + Shift + Esc to open Task Manager.
• Check for apps or services using high CPU (e.g., antivirus scans, browser tabs).
• Disable or uninstall unnecessary startup programs.

 

5. Run HP Diagnostics to check hardware

• Download: HP PC Hardware Diagnostics for Windows
• Run System Tests > Extensive Test to check CPU, fan, and thermal sensors.

If the issue persists

• Consider applying fresh thermal paste if you're comfortable opening the device.
• Use an external cooling pad to assist airflow.
• If BSODs continue after BIOS and power adjustments, note the stop code and share it—I’ll help interpret and guide further.

Let me know your laptop’s exact model and what temperature readings you see after BIOS update—I’ll tailor the next steps based on that.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[_Filip_]

Hello, I think it is worked. I have updated the BIOS and for now everything is work well. The laptop is cooler and doesn't go more than 90 degrees. Thank you for the solution. Have a great day! Regards!

[Hawks_Eye]

You are very welcome @_Filip_ 

That’s fantastic news! Updating the BIOS can make a real difference in thermal management, especially if it includes fan curve improvements or better CPU throttling logic. Keeping temps under 90°C is a solid result—your system should feel more responsive and stable now.

If you ever want to fine-tune performance further (like adjusting power plans or checking for chipset driver updates), I’m here to help. 

Enjoy the cooler, smoother experience—and have a great day too!

Regards,

Hawks_Eye