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- HP Community
- Notebooks
- Notebook Boot and Lockup
- PC Stuck in Loading Screen/Not Starting Up
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03-08-2024 08:38 AM
PC died due to low battery and now does not start up. I'll either get a black screen with the HP logo and a loading circle or sent immediately to Advanced options.
I've tried holding the power button for 15 seconds, nothing. I've left my pc alone for a few days, nothing.
In advanced options, Startup Repair doesn't work, Uninstall Updates doesn't work, System Restore doesn't work, System Image Recovery doesn't work, and Command Prompt seems limited with some of the prompts I used (sfc /scannow works, bism.exe /online /cleanup-image /restorehealth returns error code 87, bootrec fixmbr doesn't work).
UEFI Firmware Settings works with these Startup Menu options:
F1 System Info
F2 System Diagnostic
F7 HP Sparekey
F9 Boot Device Options
F10 BIOS Setup
F11 System Recovery
I've selected F2 and conducted a Symptom Test for Boot Related Issue and PASSED, Hard Drive/SSD Test PASSED, Blue Screen with Errors PASSED, System Fast Test PASSED, and System Extensive Test PASSED.
I've selected F9 and given an option of either OS Boot Manager (UEFI) which did nothing and Boot From EFI File, but unsure what to select if I choose this option so I exit the page.
I've selected F10 but unsure what to do in this. I've selected F11 and sent back to advanced options.
This issue came out of nowhere and I'm not sure what other options I have to troubleshoot this and resolve the issue.
If anyone can provide guidance, I would greatly appreciate it.
03-08-2024 11:19 AM
Need to understand what kind of PC this is. You mention a battery dying, but you posted this in the Desktops section and the only battery they have is the CMOS battery. So, is THAT what you are talking about? OR is this a laptop, instead?
You usually have to run Startup Repair three times as it only checks one item at a time and it takes three passes to check all the startup items.
Sounds line the boot files are corrupted or missing and if you willing to pay some money, there is a way to buy an app that will allow you to make a Rescue USB stick which you can then use to rebuilt the boot files -- which may get the PC working again.
I am a volunteer and I do not work for, nor represent, HP
03-09-2024 03:01 PM
Didn't mean to post in desktop section but this is an HP Spectre x360 laptop. I'll try running the Startup Repair 3 times.
In the meantime, may you please share the specific app I can use to help rebuild my boot files?
Thank you
03-10-2024 11:39 AM
Sure -- the app is known as Macrium Reflect -- and it is the leading image backup/restore tool but it also provides a feature for building a boot USB stick that can be used to rewrite and repair the Windows boot files. Unfortunately, they ended their free version last year, so you have to buy it now. But once you have built the USB stick, you can use it on any PC, not just the one you installed it on.
I am a volunteer and I do not work for, nor represent, HP