• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎05-24-2026 06:39 PM

HP Recommended

HP laptop model 17-by4013dx. Upon turning on I get a black screen, Boot Manager, Windows failed to start. I ran system test which resulted in Hard Drive/SSD SMART Check FAILED. FAILURE ID: PU13SK-ASJD4G-MFGH4K-60B203. PRODUCT ID: 4J8C8UA#ABA

Reply
1 REPLY 1

‎05-25-2026 06:39 AM

HP Recommended

You will need to install a new NVMe SSD and reinstall the operating system.

 

Below is the link to the service manual where you can find the M.2 SSD removal and replacement procedure.

 

HP 17 Laptop PC Maintenance and Service Guide

 

You don't need to replace the failed drive with a 256 GB storage capacity.

 

You can go with a larger storage capacity such as 1 TB if you want.

 

Use the HP cloud recovery tool on another PC to create a bootable USB recovery drive that will restore the original HP factory software image on the new drive.

 

Here is an info link for how to use the utility:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows | HP® Support

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.