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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: PC issues - Case number Edited

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Accepted Solutions
10-26-2025
10:51 AM
- last edited on
06-24-2026
04:00 AM
by
Nal_NR
Hi @Dazzler77,
Thank you for sharing your case number.
I’ve reviewed your situation, and unfortunately, since a paid repair wasn’t approved, there aren’t alternative options available to resolve the PC issues under warranty or for free.
If you’d like to proceed, a paid repair would be the next step to get your PC fixed.
You may also reach out to the nearest service center https://support.hp.com/in-en/help/service-center
Best regards,
I'm an HP Employee.
If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.
And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.
10-26-2025
10:51 AM
- last edited on
06-24-2026
04:00 AM
by
Nal_NR
Hi @Dazzler77,
Thank you for sharing your case number.
I’ve reviewed your situation, and unfortunately, since a paid repair wasn’t approved, there aren’t alternative options available to resolve the PC issues under warranty or for free.
If you’d like to proceed, a paid repair would be the next step to get your PC fixed.
You may also reach out to the nearest service center https://support.hp.com/in-en/help/service-center
Best regards,
I'm an HP Employee.
If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.
And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.