PC stuck shutting down

[JoshuaBritton]

Laptop has been working fine for the past few months now - however there is an issue that has cropped up recently in regards to shutdown.

The operating system shuts down and the screen goes black as if it had finished. Had you not been paying attention, you wouldn't notice the power button is still lit and the fans are still spinning.

This has led to high temperatures being observed whilst in a bag or the back of the car etc, which could potentially lead to some risk should the device become hot enough.

Anyone have any ideas?

Thanks

[praveen196]

@JoshuaBritton Welcome to HP Community!

I understand that the computer stuck shutting down.

Do not worry. I will try to fix the issue.

Please capture the error code or message on the blue or black screen if it appeared before the computer turned off automatically, I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix: 

• In Windows, search for and open View advanced system settings. 

• In the Advanced tab, under Startup and Recovery, click Settings. 

• Under System Failure, remove the checkmark next to automatically restart, and then click OK. 

• Restart the computer to apply the change. 

• The computer no longer restarts automatically when a blue screen error occurs. 

For more details: click here 

 However, if the computer shuts down and the lights on both the power button and the charger port turns off, 

you may need to try with an alternate power adapter and reseat the battery before you try using it again 

And if the issue persists, please Contact HP as this could be a hardware failure. 

Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!