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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎03-26-2020 12:48 PM

HP Recommended
Product: HP Envy X360 15-DS0502NA
Operating System: Microsoft Windows 10 (64-bit)

Laptop has been working fine for the past few months now - however there is an issue that has cropped up recently in regards to shutdown.

The operating system shuts down and the screen goes black as if it had finished. Had you not been paying attention, you wouldn't notice the power button is still lit and the fans are still spinning.

This has led to high temperatures being observed whilst in a bag or the back of the car etc, which could potentially lead to some risk should the device become hot enough.

Anyone have any ideas?

Thanks

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