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‎09-30-2020 12:32 AM

HP Recommended
Product: HP 14-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

I would like to ask why my laptop does not boot up when i installed the m.2 pcie ssd. .. What should i do to make my pc turn on with the m. 2 ssd installed? 

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2 REPLIES 2

‎09-30-2020 06:58 AM

HP Recommended

@Karumakun 

Telling us simply that it does not boot fails to give us useful information.

 

You need to tell us what DOES happen when you try to boot it -- as in, what is shown on the screen?



I am a volunteer and I do not work for, nor represent, HP
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‎09-30-2020 07:32 AM

HP Recommended

Hi, @Karumakun 

 

The reason why your PC won't boot up when you install a NVMe M.2 SSD is because the M.2 slot only supports SATA M.2 drives, according to chapter 1, page 3 of the service manual.

 

http://h10032.www1.hp.com/ctg/Manual/c05485573

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