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Sakitiat
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Pavilion 15-cs0073cl will not turn on

Pavilion 15-cs00XXcl
Microsoft Windows 10 (64-bit)

Had my laptop for a little over a year (just after warranty expired) and one day she decides not to turn on. The screen remains dark, the only sign of power is the power button which has an embedded light that periodically turns on and off as if it locked in a sort of reboot cycle. I've tried all the steps... about to just buy a replacement motherboard and see if that does anything.

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HP Support Agent
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Pavilion 15-cs0073cl will not turn on

Hi @Sakitiat

 

Welcome to the HP Support Community. 

 

Have you tried these steps yet? If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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Sakitiat
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Pavilion 15-cs0073cl will not turn on

image.jpg

Yeah so since my computer doesn’t turn on those steps don’t work. Does anyone know what could be wrong with it? Hp won’t help cause it has “cosmetic damage” so I guess I’ll have to do it myself

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Pavilion 15-cs0073cl will not turn on

@Sakitiat

 

Thanks for trying those steps. This could be an issue with the motherboard. 

Asmita
I am an HP Employee

Sakitiat
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Pavilion 15-cs0073cl will not turn on

Does hp sell replacement motherboards?

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Pavilion 15-cs0073cl will not turn on

@Sakitiat
Thank you for posting on the HP Support Community.

 

To get the answer to this question, Yes! you can purchase HP parts from HP PartSurfer which provides fast, easy access to service parts information.

Click here: http://partsurfer.hp.com/ to reach out Part store.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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