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- HP Community
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- Notebook Boot and Lockup
- Pavilion 360x cd-14. will not power on also the light at th...

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09-12-2022 06:31 PM
I replaced the battery on my Pavilion 360x cd-14. It will not power on also the light at the charging port does come on. I re-swaped with the old battery. Same Issue. I also tried a hard reset.
09-13-2022 12:22 AM
Hello @jackneedshelp9
Sorry to hear that you are having problems ... I would like to help you.
It could be that you made a mistake when replacing the battery and caused a short circuit of the motherboard.
(1) Power off computer
(2) Disconnect charger
(3) Disconnect battery !
(4) Press and hold <power> button for 30 seconds
(5) Connect battery
(6) Connect charger
(7) Power on
(8) Please report your results
09-13-2022 10:46 AM - edited 09-13-2022 10:47 AM
@jackneedshelp9 wrote:I replaced the battery on my Pavilion 360x cd-14. It will not power on also the light at the charging port does come on. I re-swaped with the old battery. Same Issue. I also tried a hard reset.
Hello @jackneedshelp9
If the charger basically works then this is a clear indication that the mainboard is short-circuited.
If you can't repair that, you should have it serviced by a professional notebook (chip level) repair store.
Good luck