Pavilion refuses to boot

[LukeP013]

I hope someone can point me in the right direction of how to attempt to resolve the following issue as HP's support team have been very unhelpful so far.

I have a pavilion BK154 laptop, barely 7 months old with little use. After attempting to fire the trusty £550 laptop up after not using for a few weeks, I was greeted with a Windows update screen. This was odd as I had turned Windows automatic updates off. It hung on that screen for an hour or so until I became very irritated and restarted it.

After restarting, it worked ok and no other issues were apparent. I put the laptop to sleep, only to find the next day I wasn't able for the life of me to get the thing to work.

Now the laptop wont boot, keeps power cycling, caps lock is flashing 5.3 code, fan spinning at 100,000 rpm - everything but working. Screen is blank, apart from on some occasions when trying to start it has shown a static underscore in the top left corner. Tried all of the 'support' options HP provide on their website including trying to recover the BIOS, hard resetting etc.

As mentioned at the start, HP support have refused to help in anyway so far. This is a cry for help before the laptop goes in the bin and some very bad reviews are left.

Regards

Luke

[CherylG]

Odd that Support isn't honoring the 1 yr warranty. HP's blink code chart itself says contact Support for repair in the event of 5.3 blink code. Have you informed them of the blink code or has that happened since contacting them? https://support.hp.com/us-en/document/c01732674

[Cheron-Z]

@LukeP013

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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