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BENZ4
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Message 1 of 2
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Flag Post

Pavilion sign screen ask password But I never used a password

HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

After update, pavilion screen asking for password,  but I don't use a password.  Sign in say password incorrect.

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@BENZ4 

Passwords simply can NOT be recovered; instead, they have to be reset.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

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