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Hi @Daniela72,
Payment details must only be changed in your own account, never posted here. To update your card, sign in to your HP account (or the HP app) > your subscription > Billing/Payment.
If you can't change it there, I've notified the moderators so an HP specialist/technical agent can contact you directly and help you efficiently. Please check your private messages (envelope icon at the top right) and don't post personal data (serial number, email, phone, address or card details) publicly. You can also reach HP here: https://support.hp.com/contact-hp
I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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Please keep the conversation in the thread and never post personal data (serial number, email, phone or address).
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