Pc ran into problem

[Su5396]

Hi, my laptop is stuck in the same loop. Automatic repair and all those things. 

Troubleshootings done : f2 system fast tests done. HDD video memory every test passed. Still issue persists. From advanced options done everything. Command prompts, system repair, recovery, now resetting pc with keep my files. 

Is this going to be fixed or need to visit service center because i do not have any nearby.

[Rachel571]

Hi @Su5396 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your laptop is stuck in a Windows Automatic Repair loop and despite troubleshooting attempts (system tests, command prompts, and recovery options), the issue persists. Here's a breakdown of what might be happening and some additional steps you can take to try and fix the problem before resorting to a service center.

Why the Loop Happens

The Windows Automatic Repair loop typically happens when Windows fails to boot properly due to system file corruption, a bad update, or a problem with the boot process. Even if hardware tests (like the HDD and video memory) pass, this issue can still occur if something is wrong with the system files or boot configuration.

Since you've already tried several recovery steps like Command Prompt, System Repair, and Resetting PC, here are a few additional things to check and try:

1. Check for Corrupted Boot Configuration (BCD)

If the BCD (Boot Configuration Data) is corrupted, it can cause the system to get stuck in a repair loop. You can attempt to fix this manually via Command Prompt in Advanced Options.

Boot into Advanced Startup Options:

• If you haven't done so already, use the Windows Recovery Environment (WinRE) to access Advanced Options.
• Select Troubleshoot > Advanced Options > Command Prompt.

Run BCD Repair: In Command Prompt, try these commands:

After running these commands, restart your computer to see if the issue is resolved.

bash

Copy code

bootrec /fixmbr bootrec /fixboot bootrec /rebuildbcd

2. Check for Disk Errors (CHKDSK)

There might be disk corruption causing the loop, and running a disk check could potentially fix it.

In Command Prompt from Advanced Options, type the following:

(Assuming C: is your Windows installation drive. If it’s a different letter, adjust accordingly.)

bash Copy code chkdsk /f /r C:

Let the scan finish and attempt a restart.

3. Try a System Restore (If Available)

If you've tried "Resetting this PC" and "Keep my files" but still can't resolve the issue, you could try a System Restore if you had restore points created before the problem started:

1. In Advanced Options, select System Restore.
2. Choose a restore point from when the laptop was working properly and follow the on-screen instructions.

4. Perform a Full Reset (Remove Everything)

Since you've tried Resetting PC with the "Keep my files" option and it didn’t fix the issue, the next step would be to perform a full reset (i.e., removing everything). This will essentially reinstall Windows from scratch, but it will remove your personal files, apps, and settings.

1. In Advanced Startup Options, choose Troubleshoot > Reset this PC > Remove Everything.
2. Make sure to select Only the drive where Windows is installed to avoid wiping other drives (if you have multiple storage drives).
3. Follow the on-screen instructions to reinstall Windows.

Note: If you have important files on the system, try to back them up before doing this step. You can use the Command Prompt from the Advanced Options or a bootable USB with Linux/Windows to access and back up your files.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Rachel571]

Hi @Su5396 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the above steps don't resolve the issue, you can try reinstalling Windows using a bootable USB or DVD.

1. Create a bootable USB using the Windows Media Creation Tool on another computer.
2. Boot from the USB drive (you might need to change boot order in BIOS).
3. When the Windows Setup screen appears, select Repair your computer.
4. From there, you can try the Startup Repair again, or go straight to Command Prompt for further troubleshooting.

This is an option if your system files have become severely corrupted or if the recovery options built into the system aren’t helping.

 Check for Hardware Issues

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support