Pc restart

[Manuele]

Hello !

please i have an HP Laptop 15-bw036na with AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C+8G, it is brand new i had for like three weeks now. But this is the second time today my pc restarted on its own whiles i was reading my notes. The first time it happened was whiles i was playing a game (Ghost recon wildlands) a week ago. In both occasion  i did not have any restart schedule from any app or software not even update i have all of my drivers and system updated perfectly, this is the second time and am begining to be worried so i would to know what to do .

                                                                                                                                                                                                                      thanks .

[sandytechy20 · Accepted solution]

@Manuele

Thanks for taking an interest in the HP Support Forums After reading your post I see that your HP Notebook restarts automatically. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂  Kudos to you on that score.:)

For better clarity and to assist you better I would require more information regarding this:

• Did you do any changes to the notebook?
• Did you try any troubleshooting steps before posting on forums?

Meanwhile

Disable the automatic restart option to view error messages.

Many hardware driver or operating system errors will cause the computer to display a specific error message before stopping the operation or shutting down the computer. However, if the Automatically restart option is enabled, an error message might not be displayed despite an error taking place. Disable this option to allow the computer to display the error message.

Follow these steps to disable the Automatically restart option:

1. In Windows, search for and open View advanced system settings.

2. Click Settings in the Startup and Recovery section.

   Figure : System Properties window

   

3. Remove the check mark next to Automatically restart under System Failure, then click OK.

   Figure : Automatically restart check box

   

4. Restart the computer.

Check for failed hardware:

Hardware problems can cause the computer to restart unexpectedly.

You can refer this HP Document to run hardware test: http://hp.care/2uoegKc

Update the BIOS:

1. Go to the HP Customer Support page.

2. If you are presented with a page to enter your model number, type in your model number (for example, Pavilion p6-2330).

3. Select Software and Drivers.

   If you want HP to check for updates and provide recommendations, click Check now. HP checks for updates and displays recommendations. Follow the on-screen instructions to install any updates.

   If you want to go directly to the results, click Go, then continue to the next step.

4. Select the operating system that shipped with your computer, then click Update.

5. Scroll to and click BIOS.

   • If a BIOS update is not listed, HP does not have a BIOS update posted for your computer at this time.

   • If there are several BIOS updates available for different motherboard or system board names, you need to find out what board is installed in your computer. Open HP Support Assistant, then click the Specifications tab. The system board information is listed in the General Specifications section.

   • Once you have found a BIOS update, click Download, then choose whether to Use HP Download and Install Assistant or to Download only.

     Click Next, then follow the on-screen instructions.

If the issue has begun recently, restoring the computer to a point before the problem began can resolve the issue. For more information about using system restore, refer to Using Microsoft System Restore (Windows 10, 😎.

For more troubleshooting steps to fix the issue: http://hp.care/2k8hXQB

Let me know how it goes.

Cheers.

[Manuele]

Thank you for replying, to answer your questions;

1. Haven't done any changes on my notebook 

2. I also haven't done any troubleshooting on it.

But i just uncheck the restart automatically box as you mentioned in the steps above am yet to see what will happen.

also please i would like to know if my pc could play other games such as :

1.Naruto shippuden ultimate ninja storm 4

2.Fifa 2018 or 

3.Fifa 2017

4.ghost recon wildland 

5.battlefield 3 or 4

6.Need for speed most wanted 2012

7.call of duty ghost 

if not all then which one could my pc play because i don't really understand when i read the system requirement for the games because mine is AMD and they usual mention Nvidia Graphics so If you could Help me on this .

My system info is ;

HP Laptop 15-bw036na

8 GB RAM

AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C+8G

[A4Apollo]

Hi @Manuele, I am the Mr.Robot. It looks like you were interacting with @sandytechy20, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

As you mentioned you would like to know what kind of games can you play on your PC.

I have checked the specifications of your laptop and you can play all the games you have listed in your post.

However, you cannot play the game with a maximum performance you have to use low or mediums settings on all the games to play on your laptop.

Hope this answers your query!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Manuele]

Thank you very Much @Mr.:smileyhappy:Robot it helped a lot 

[Riddle_Decipher]

@Manuele

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

Thanks for taking the time to let the community know that you accept our suggestions,

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for our efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂