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HP Recommended
Hp pavilion 5
Microsoft Windows 10 (64-bit)

My pc updated itself one day while i was using it and i left it there and after some time the battery ran out and when i charged my pc and turn it on it is stuck in a "hp logo > attempt to recover installation > undoing changes made to the computer > pc restarts > hp logo" loop.

 I couldn't enter safe mode bc windows removed the f8 key thing and the windows logo didn't even appear so i couldn't do the power button on off 3 times thing either. I tried the f11 button for system recovery but nothing happens the loop just continues. 

I tried to hard reset my pc but it didnt solve the problem either. I think theres a way where you redownload windows but that will require pressing the f11 key and its its not working either. 

3 REPLIES 3
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
~~~~~~~~~

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
~~~~~~~~~~~~~~~

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.
~~~~~~

https://www.microsoft.com/en-us/software-download/windows10

 

IF in doubt please ask.

HP Recommended

Hello lil boy blue,

Erm its not working. I after hard reset, the quick check and f11 the loop still goes on. 

HP Recommended

Hi

So try the Recovery Media DVD/USB you made when it was new, ESC and F9 to boot from it.

 

Make a new one, if you can from here...

https://www.microsoft.com/en-us/software-download/windows10

 

ELSE

replace the Hard Disk, if it gave an error in the F2 diagnostics.

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