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Message 1 of 2
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Pc won't go to login screen

HP Pavilion 15-cs0972nd
Microsoft Windows 10 (64-bit)

Hi everyone,

Since Thursday/Friday my laptop won't go past the startscreen, meaning that I can't get into my laptop. It freezes for about a minute on the screen where I'm supposed to put in my pincode and then goes back to the screen that shows you the date and time, etc. I tried turning my pc on and off again, this doesn't work. I also can't get my pc into safe mode by pressing shift and restarting the pc. I got in on Saturday, but shut down my pc on Sunday and now it won't log me in again.

I hope this was information enough.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Pc won't go to login screen

@Keiztess,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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