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‎01-21-2020 04:05 PM

HP Recommended
Product: Elitebook 2760p
Operating System: Microsoft Windows 7 (64-bit)

FAIL ID: RG839K-619AOL-QFPKO1-60U903

PRODUCT ID: LG681EA#BH4
Hard drive capacity: 320 GB
Hard drive 1

Please help !

1 REPLY 1

‎01-21-2020 07:04 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I am seeing a "checksum" error message when running your Fail ID.

 

This error code usually means a storage device is failing.

 

You may have to replace the factory HDD and re-image or reinstall the operating system.

 

It is a good time to backup data if possible.

 

Regards

 

 

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