Platform Attack Detected

[Aja74579]

Hi,

the computer worked on Sunday. I did not use it since. Today, I have tried to switch it on and the error message came up: Platform Attack Detected. It offers me two options foe platform recovery: 1. USER password  or 2. Server Token Password. Have no idea what they are😔

 Any advice please? 

Thank you

[ub6424]

Hello Aja74579,

can you post a well visible picture of your problem ?

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[Aja74579]

Hi,

It looks like this, hope it is visible enough 🙂

I did try to get recover keys from my Microsoft account, but no success. Have none saved there as someone else helped me to set up laptop years ago 😞

 

[ub6424]

Hello @Aja74579 

https://forums.mcafee.com/t5/Anti-Theft/lock-due-to-platform-attack-detected/td-p/683013

Quote: "

We are sorry to hear that your laptop is locked by Anti Theft.

"

This is a serious problem !

Are you the owner of this device ?

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[Aja74579]

Hi, 

Yes I am the owner of this device. Tried to use my Microsoft password to recover ID platform,  but it doesn't work. Not sure what to do to be fair.

Don't know any other user password or token server password. Have this laptop 10 years and never had issue like this. Also don't have any Mcafee subscriptions valid for years. Contacted Mcafee and they said they can't do anything as it I need to contact device manufacturers. I am really stuck here and don't know what to do.....😔

[ub6424]

Hello @Aja74579 

If you can prove that you are the owner of the notebook, please contact HP:

https://support.hp.com/

The community cannot help you. That is my personal opinion.

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

[Aja74579]

Hi,

I contacted HP directly,  but warranty has expired. I think I don't have any proof it is mine as it was a present, received 10 years ago. 

Don't worry about it.... I try something else. 

Thank you anyway 🙂

[ub6424 · Accepted solution]

Hello @Aja74579 

so please mark one the many posts from me as Accept as Solution to say thank you to me.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much