• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-04-2018 12:55 PM - edited ‎03-04-2018 12:58 PM

HP Recommended
Product: HP Pavilion Sleekbook 15 (D8X43UA#ABA, 15-b142dx)
Operating System: Microsoft Windows 8.1 (64-bit)

After upgrading to Windows 8.1 on the HP Pavilion Sleekbook 15 (D8X43UA#ABA, 15-b142dx) the computer failed to detect the battery and the boot times became unacceptable.  (I was upgrading the operating system for a friend because they were having trouble understanding windows 8, they are now totally pissed.)

When booting the computer with the battery plugged in, the boot time takes over 2 minutes just to get to windows.  When the battery is unplugged, the boot times are normal.  The F2 bios diagnostics lingers for over half an hour, I ended up just shutting down the computer.

After the slow boot up times and battery detection issue started, I updated the computer's bios version from what appeared to be F.1B to F1.E Rev.A.  This did not solve any issue or seem to affect the computer in any way.

Is there any way to fix this problem without removing the battery, which is the only solution that works at the moment?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2018 08:01 PM - edited ‎03-05-2018 08:03 PM

HP Recommended

Yes, that would have been good information to have eariler. I have seen some laptops refuse to boot at all with a bad battery installed. Not sure why it didn't affect boot time until you upgraded it but at least you know the solution now. The laptop can be run without the battery if the owner doesn't want to replace it.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎03-04-2018 10:51 PM

HP Recommended

I would suggest trying a power reset:

https://support.hp.com/us-en/document/c01684768#c01684768_removablebatt

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎03-05-2018 07:43 AM

HP Recommended

I've done 2 or 3 resets.  The computer boots up faster immediately after them, but unfortunately they don't fix the problems.

Was this reply helpful? Yes No

‎03-05-2018 07:38 PM

HP Recommended

My friend told me the battery was dead (after not mentioning it earlier) and I unplugged the battery to see if that fixed the problem.

After removing the dead battery, the boot times returned to normal and the issue was gone.  Probably an issue of some sort with a dead battery.

Was this reply helpful? Yes No

‎03-05-2018 08:01 PM - edited ‎03-05-2018 08:03 PM

HP Recommended

Yes, that would have been good information to have eariler. I have seen some laptops refuse to boot at all with a bad battery installed. Not sure why it didn't affect boot time until you upgraded it but at least you know the solution now. The laptop can be run without the battery if the owner doesn't want to replace it.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎03-05-2018 10:08 PM

HP Recommended

Just had a thought- you might check his battery on the recall program at HP. 

https://h30686.www3.hp.com/

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.