Power LED light stays on even after shutdown

[suji9]

hi,,my laptop power button stays on after shutdown..it is consuming charge...Laptop model--HP ENVY x360 ..please help me out..thank you

[Riddle_Decipher]

@suji9 If you've installed any recent updates, that could have caused the issue, I recommend you install the latest BIOS version, Chipset and graphics card from the HP website: Click here for details, once done, it should resolve the issue, if it doesn't, I recommend you follow the below steps:

Step 1: Scanning for the latest virus, spyware, and malware threats

Use the update feature of your antivirus software to get the latest virus, spyware, and malware definition files, and then do a full system scan to remove any threats found on the computer.

If your virus scanning software does not find any problems, skip to the next step.

If threats were removed, click Start, and then Shut Down. If Windows still fails to shut down, continue to the next step.

Step 2: Using Windows Update to get the latest updates

Microsoft releases updates to address issues with software drivers and programs, Use Windows Update as well as all the latest important and optional updates for the computer.

After getting the latest updates from Microsoft, click Start, and then Shut Down. If Windows still fails to shut down, continue to the next step.

During shut down, Windows attempts to close all open software programs and services. To see if a software program or service is contributing to the shutdown problem, follow these steps:

1. Click Start , and then type msconfig into the Start Search field.

2. Click msconfig from the Programs list to open the System Configuration window.

3. If a User Account Control message appears, click OK.

4. Click the Services tab.

5. Click OK, and then click Restart.

6. After the computer has been restarted without startup programs and services, click Start and then Shut Down.

7. Note what happens when the computer attempts to shut down and do the following based on what happens:

   • If Windows still fails to shut down, reopen msconfig and replace the selection Normal startup on the General tab. Restart the computer and continue to the next step.

   • If Windows can shut down, determine which startup item or service is preventing Windows 7 or Vista from closing. Software programs that are likely to cause shut down problems are:

     • Viruses, spyware, and malware

     • Antivirus software

     • Webcam software

     • Software associated with graphics drivers (not the core graphic drivers themselves)

     Find the software program or service that is causing the problem by repeatedly using msconfig to disable the suspected startup item or service, and then attempting to shut down the computer.

P.S: Welcome to HP Forums! 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[suji9]

Hi, Thanks for your reply... Actually I called to hp customer support..they accessed my laptop and they did all exercises ..but still the light stays on..they confirmed it as hardware issue..Now my laptop is covering in extended warranty...Monday I am sending my laptop to Hp customer support..they will repair it and send back..

Thank you Riddle_Defipher

---

@Riddle_Decipher wrote:

@suji9If you've installed any recent updates, that could have caused the issue, I recommend you install the latest BIOS version, Chipset and graphics card from the HP website: Click here for details, once done, it should resolve the issue, if it doesn't, I recommend you follow the below steps:

Step 1: Scanning for the latest virus, spyware, and malware threats

Use the update feature of your antivirus software to get the latest virus, spyware, and malware definition files, and then do a full system scan to remove any threats found on the computer.

If your virus scanning software does not find any problems, skip to the next step.

If threats were removed, click Start, and then Shut Down. If Windows still fails to shut down, continue to the next step.

Step 2: Using Windows Update to get the latest updates

Microsoft releases updates to address issues with software drivers and programs, Use Windows Update as well as all the latest important and optional updates for the computer.

After getting the latest updates from Microsoft, click Start, and then Shut Down. If Windows still fails to shut down, continue to the next step.

During shut down, Windows attempts to close all open software programs and services. To see if a software program or service is contributing to the shutdown problem, follow these steps:

1. Click Start , and then type msconfig into the Start Search field.

2. Click msconfig from the Programs list to open the System Configuration window.

3. If a User Account Control message appears, click OK.

4. Click the Services tab.

5. Click OK, and then click Restart.

6. After the computer has been restarted without startup programs and services, click Start and then Shut Down.

7. Note what happens when the computer attempts to shut down and do the following based on what happens:

   • If Windows still fails to shut down, reopen msconfig and replace the selection Normal startup on the General tab. Restart the computer and continue to the next step.

   • If Windows can shut down, determine which startup item or service is preventing Windows 7 or Vista from closing. Software programs that are likely to cause shut down problems are:

     • Viruses, spyware, and malware

     • Antivirus software

     • Webcam software

     • Software associated with graphics drivers (not the core graphic drivers themselves)

     Find the software program or service that is causing the problem by repeatedly using msconfig to disable the suspected startup item or service, and then attempting to shut down the computer.

P.S: Welcome to HP Forums! 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

---

[Riddle_Decipher]

@suji9 That's good news, I'm glad you've found a way to fix the issue,

If you need anything else, feel free to get back to us, anytime.

And have a good day, ahead.