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Khanobravo
Level 2
19 14 0 2
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Solved!

Power LED stays on after SHUTDOWN

HP Recommended
HP ENVY 15 Notebook PC
Microsoft Windows 10 (64-bit)

i bought this laptop 6 months back and it was all working perfectly with Windows 8.1 until I upgraded it to Windows 10. When i shut it down everything turns off except for the power light and it keeps on forever. In order to turn the light off i have to press and hold power button for around 6-7 seconds and then it turns off. i tried updating the bios with windows bios because Windows 10 BIOS is not available for my pc. Please help, i will be grateful.

 
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erico
Level 17
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Help us to help you by posting the following information.

 

1.  The complete Model Name. or Product Number. of the notebook - see This HP web document if you don't how to locate the model number and\or product number.

 

 




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Khanobravo
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product number is K8L76EA#A2N.

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erico
Level 17
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Update the graphics driver for power isssues. The choice of the Windows 10 graphics driver softpaq to install depends on the graphics features your notebok was ordered with.

 

If your notebook is a switchable graphics model with an NVIDIA discrete adapter install the following NVIDIA driver softpaq. It will install the NVIDIA and Intel drivers. Do not Install the Intel driver sofpaq seperately!

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72048.exe

 

If your notebook is an Intel graphics solution only model, install the folowing driver:

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72044.exe

 

 




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Khanobravo
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still it did not solve the problem. 😞

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erico
Level 17
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Install the Windows 10  Intel Chipset Installation Utility and Driver and the Intel Management Engine Interface  driver from the web suport download page for your notebook.

 

Install the NVIDIA graphics driver.

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72048.exe

 

Is the following notebook what you have?

If so, it has switchable graphics according to the specs.

http://www8.hp.com/h20195/v2/GetPDF.aspx/c04499377.pdf

 




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Khanobravo
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I am really very grateful for your help. Thanks!

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erico
Level 17
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You are very welcome! Come back any time!

                                 🙂




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greg77
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I did all of this and power led remained on.  It said was i was reverting to older chipset driver, yet everything is as before.  I have tried everything to get to shut down normally without me again having to hold power button in to fully shut down?

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Nomoretogo
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Message 10 of 11
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HP Pavillion

 

Nobody seems to know a suloution for this problem. Still going on after 4 months of trying various ideas.

 

Cannot believe it is still going on.

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