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HP Recommended
HP Notebook - 15-bw031au
Microsoft Windows 10 (64-bit)

First, thank you for any help you can give me. 

My laptop was working just fine then all of a sudden it shut off. Now when I plug in the power cord the orange power light turns on then right off. Nothing else lights up and nothing blinks. I assumed this was an issue with the power cord not supplying enough power so I switched outlets and got the same result. I have a second power cord for another HP laptop(its the same) and tried that with the same results. So I am sure its not the outlet or the power cord. So what could cause the power indicator light to not stay on? 

I have removed the battery and did a hard reset and it didnt help. 

I tried plugging it in without the battery and it didnt help. 

The battery does need to be replaced and will not hold a charge for long but that should not stop the PC from booting up. 


The laptop is a  HP notebook - [edit]

1 REPLY 1
HP Recommended

Hey there! @Witiko6,

 

Have you tried checking with a different battery or adapter?

 

It sounds like the pin inside the DC (Charging) port is bent or broken.

 

Also, refer this article to know more information about no power issues with the laptop. Click Here

 

If the issue still persists after trying out the steps. It is a hardware (system board) issue with the laptop.

 

Please contact HP support for service options. Click Here

 

Have a pleasant day ahead!

Take Care! 🙂

 

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A4Apollo
I am an HP Employee

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