cancel
Showing results for 
Search instead for 
Did you mean: 
ASpencer
New member
1 0 0 0
Message 1 of 2
66
Flag Post

Power-on Authentication Failure

HP Recommended
HP EliteBook 850 G5
Microsoft Windows 10 (64-bit)

Overnight my laptop said it had to restart due to an update.  No problem.  However now when it powers on the Power-On Authenticator (I have it on for reasons) will no longer accept my fingerprint or my password.  Really not sure what to do,  I am gonna see if resetting CMOS on the motherboard will help.  At this point as long as I can get to a state where I can reimage ill do that.

1 REPLY 1
RodrigoB
Moderator
Moderator
2,286 2,269 42 78
Message 2 of 2
Flag Post
HP Recommended

Hi ASpencer

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards.

I work on behalf of HP.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation